Customer Portal

The Logate Customer Portal requires an account based on your username and email address.  Creating an account is fast and easy.  According to purchased subscription plan options, you can submit support requests and access a wide range of technical resources including the knowledge base, software releases, learning resources and much more. The Customer Portal is available 24×7.

Tickets

At the core of Logate Customer Portal is a solid ticketing system. Logate customers can submit and watch their own tickets without even picking up the phone. Tickets are added via an intuitive front-end form. Customers are really encouraged all along to thoroughly search the knowledge base to avoid duplicate issue reports. The Logate staff administrates tickets according to submitted severity and then delegate tasks to team experts.

Knowledge base

One of the biggest burdens of Logate Customer Portal is spam and repeated issue reports. Logate Customer Portal has been designed to encourage users to search the knowledgebase thoroughly before reporting any issues. Knowledgebase articles can be voted upon based on their usefulness to the user. Articles rated more useful than other will be displayed with more prominence on the frontend. 

Alerts

Logate sticks important messages to the homepage of Customer Portal. For example, when we are performing any scheduled maintenance.

Mobile optimization

The web is no longer prohibited by desktop and laptop computers. With exponentially growing numbers users surfing the web with handheld devices we have ensured that our Customer Portal is optimised whether you are viewing it on your 27" iMac or your iPhone 4.

Email notifications

Any notification correspondence between Logate and customer inboxes is happening through email.